When I bought this computer from a retail outlet, it came with Nero 6
already installed. I've since upgraded to 7, and then most recently updated
7 to their latest release.

I continue to be amazed at how they can still be in business, considering
the experiences I've had with upgrading/updating their software.

First of all, the update file is HUGE, and for some reason even on my high
speed connection, took nearly 4 hours to download.

I then ran the installer, which informed me that the old version would
first be uninstalled, and then the system MIGHT have to be restarted before
continuing with the install.

I should point out here that I routinely empty my temp folders each time I
restart the system. The Nero installer unpacks itself into a subfolder of
the temp folder, which bit me the first time I upgraded. I have learned
that I need to disable the emptying of my temp folder in order to save the
installation folders.

Back to the installer. It proceeded to uninstall the old version - and then
simply stopped. No restart, not even a prompt to restart. At this point, I
had no Nero software installed.

I manually restarted the system, even though I knew that as far as I could
see nothing had been added to any of my startup locations. I located the
principal installer file (setupX.exe) and manually started it. The
installation proceeded from that point, and all is well.

What amazes me is that (a) they insist on using a temp folder for their
installation files when many people empty their temp folders periodically
as a security measure (I've seen trojans fail here because they tried to
run something in my temp folder which had already been deleted), and (b)
that the installer would simply STOP after uninstalling the software
without giving the user any clue what to do next.

I now save all the Nero installation folders to a separate location not on
the temp path and copy them back into temp if I want to do any tweaking
(such as installing or uninstalling InCD).

I've tried writing to Nero about this, but they don't seem particularly
interested in talking to me about this. Not only that - but they take a
rather long period of time to respond to support requests from their paying
customers.

Does anyone here have any insights into this problem, or has everyone dealt
with the issue similarly to the manner which I've described here?



Tom

--
remove .spoo to reply by email